The Ministry of Finance appropriated more shares, from H.E. Field Marshal Prapas Charusatiara, making the Ministry a major shareholder. With its 55.6% shareholding, the Ministry was a major shareholder, making the Company a state enterprise under the Ministry of Finance.

The Cabinet passed a resolution to allocate the Dhipaya shares owned by the Ministry of Finance to the Government Savings Bank, Krung Thai Bank Public Company Limited, and the Petroleum Authority of Thailand - leaving the Ministry of Finance with only 5.24% of Dhipaya’s shares.

Dhipaya was registered as a public limited company at the Commercial Registration Department, Ministry of Commerce, and was renamed Dhipaya Insurance Public Company Limited. This became effective on October 18, 1995. Its major shareholders then included the Ministry of Finance, Krung Thai Bank Public Company Limited, the Government Savings Bank and the Petroleum Authority of Thailand.

Dhipaya was granted its ISO 9002 from SGS Yarsley International Certification Services Limited, England. The certification made Dhipaya the first non-life insurance company to receive the ISO 9002 certification in all of its operating sectors.

Committed to the continuous development of its service quality, the Company applied the quality management system or ISO 9001:2000 along with the Company’s existing quality system, aiming to improve its service standard and achieving service excellence. Dhipaya also launched the Dhipaya Service Center (DSC) in order to increase its potential and speed to provide fully integrated services (One Stop Service). The service center offered customers with convenient insurance services and an easy access to information concerned with various insurance products available. It also provided advices over the telephone. In addition, Dhipaya opened the Claims Photo Center to improve its speed of the automobile claim services.

Dhipaya was the first non-life insurance company in the world that provides the insurance for the Bird Flu epidemic as it broke out. The insurance lessened the risks and concerns among Thai farmers. In addition, the Company enhanced its service potential by joining the “Pra Kun Tun Jai Duay Bat Bai Daew” (Quick Insurance with One Card) campaign, by the Best Service (Thailand) Co., Ltd. The insurance allowed customers to apply for the car insurance only with their ID cards. The campaign granted an opportunity for a far larger group of customers, such as sellers and vendors, who were often denied access to the insurance services due to their lack of income evidences. In addition, Dhipaya also opened its 15th agency office at Sri Racha with an aim to provide convenience for its customers. In 2004, Dhipaya also focused on expanding its insurance and investment by highlighting its state-of-the-art professional management services and service skill development. For further continuous business growth, planning strategy and accomplishment technique budget planning was adopted. In order to expand its nationwide network to meet increasing demand, additional branches were opened in four different provinces - in the northern, central, northeastern and southern areas. Another five agency offices were also opened.

This was a very auspicious year for all Thais as the celebration of His Majesty King Bhumibol Adulyadej’s 60th Anniversary of His Accession to the Throne. Dhipaya Insurance Plc. organized numbers of charitable activities and public service activities, to mark this special occasion and to dedicate the merits to His Majesty the King. The examples of the Company’s charitable activities included a support to the renovation project of Nivet Dhammaprawat Temple, a participation in the royal offerings to monks at 33 temples in the three southern provinces threatened by the terrorism, a support of the construction of the consecrated assembly hall at Phra Buddhabath Si Roi Temple in Chiang Mai Province, a support of the construction of the Buddha image “Phra Buddha Rattanamani Maha Patimakorn”, etc. From the Company’s continuous determination to provide excellent insurance services, Dhipaya was awarded third place among insurance companies for its outstanding management in 2005 by the Department of Insurance. To further develop its service potential, Dhipaya has developed many new products to answer customers’ needs, including the “Dhipaya Takaful” Project to comply with Islamic insurance practice, the Bancassurance 2006 Project which works in collaboration with partners such as Krung Thai Bank Plc., Bank for Agriculture and Agricultural Cooperatives, Government Savings Bank, and Thai Military Bank, aiming to increase market channels and to facilitate customers’ access to the Company’s services, and “Happy Social Security with Dhipaya Insurance” Project which works in collaboration with the Social Security Office, Ministry of Labor and Social Welfare, etc.

With the most gratefulness for the loving kindness bestowed upon by H.R.H. Princess Galayani Vadhana Krom Luang Naradhiwas Rajnagarindra, Dhipaya has organized a merit-making ceremony and hosted the funeral ceremony to offer the merit to the Princess. Furthermore, the Company has produced the 2009 calendar with pictures of dogs belonging to the Princess; the income from its sale was later donated to support the Galayani Vadhana Foundation. The Company received an excellent award from the quality assessment for its Annual General Shareholders’ Meeting, evaluated by the Securities and Exchange Commission and Thai Investors Association for the second year running. The Company has enhanced the capacity in its service provision with the “TIP SMART Card”, a new innovation in the insurance business, and KTB-DHIPAYA Privilege VISA Debit Card, the card that can be used as an ATM card, a debit card, and a discount card, with insurance protection in case of accidents worldwide. The Company has also expanded its services by opening two more branches in Saraburi (the 20th Branch) and Trang (the 21st Branch) Provinces. Last but not least, the Company organized a number of activities to make merit dedicated to His Majesty the King and H.R.H. Princess Galayani Vadhana including the Dhipaya Merit Making for His Majesty the King Project, Youth Donation Project, and Dhipaya’s Earth Protection Project.

The political violence within the country in the form of robberies and terrorisms caused many government offices and business premises to be damaged. The incident brought more light to the general public to see the importance of insurance. The Company has developed its service capability along these events to provide help to the victims. A new development to provide the service to its customers by the cooperation with Krung Thai Bank came in the form of “KTB Shop Smart Pearl Card”. The protection will cover the robbery while drawing money from ATM and swindling of KTB bank accounts. Also the “Dhipaya Motor Add On” aims to compensate the car accident victims. In addition, five more branches, including Government Center, Roiet, Nakornsrithammarat, Rama 2, and Samutprakarn, were opened. The social contribution was also continuously and sustainably implemented for the benefit of the general public. Activities included the assistances to affected people from flood, those suffered from violence due to political unrest in Bangkok areas as well as the facilitation rendered to people who travel back to their hometown during the annual festivals.

To aim at being the best in servicing, Dhipaya has organized ESQ (Excellent Service Quality) campaign, referring to the best in services with quality in Thailand; in order to motivate employees to satisfy customers with efficient services. Apart from providing quality services, the Company also maintained stability in organization management. In 2012, Dhipaya has received “Prime Minister’s Insurance Awards” from the Office of Insurance Commission and “Investors’ Choice Award” from Thai Invertors Association, given to registered companies whose Annual General Meetings organization was evaluated at 100% for four years running (from 2009 to 2012). On the spectacular occasion of Buddhajayanti, the Celebration of 2600 years of Buddha’s Enlightenment, Dhipaya has organized group ordination of the executives and staffs; as offerings to Lord Buddha, His teachings and the monks at Wat Bowonniwet Vihara Rajavaravihara (Temple). The offerings were also dedicated for the occasion of the 85th Birthday Anniversary of His Majesty the King, and the 99th Birthday Anniversary of Somdet Phra Nyanasangvara, the Supreme Patriarch of Thailand. As Thailand was honoured to host “FIFA Futsal World Cup 2012,” Dhipaya has sponsored “Thai Futsal Team to compete Futsal World Cup” campaign, in order that Thai people have access to participate in the activities. The Company granted Thai National Futsal team an amount of money after the team has reached the second round of the competition for the first time in records. In addition, Dhipaya has supported the design of “THAILAND FUTSAL BUS” or the bus for Thai National Futsal team, the bus was painted in Thai flag color pattern, displaying Thai national identity and unity, for future success of the Thai National Futsal team.

The Company takes great pride for its path to success in the Asia Pacific Region with the “Asia’s 200 Best under a Billion Award, as the first and only insurance company to rank in the top 200 medium and small listed company in Asia Pacific by Forbes Asia Magazine. The Company also received the “Investors’ Choice Award 2014”, evaluating quality for conducting the Annual General Shareholders Meeting (AGM) as the only insurance company continually scoring 100 full points for 6 years from Thai Investors Association, The Securities and Exchange Commission and The Stock Exchange of Thailand, which showed the Company’s potential and strength that carried on for more than 60 years. In this year, the Company proceeded with the brand recognition responding to the young generations’ lifestyles who love unique LlNE Sticker, with the launch of a superb LINE Sticker, “HanumanTip” with 16 types of trendy wordings, as the symbol of feelings, emotions, and good friendship offered, representing the attitude of Dhipaya Insurance Public Company Limited. The concept of this LINE Sticker is the Hanuman character, which is the logo of the Company as he is an immortal god and the chief soldier of Rama protecting and taking risk for Rama, similar to Dhipaya Insurance Public Company Limited that is stable and always ready to service in risk protection for all customers. Moreover, there is a special character “go to AEC”, preparing for the ASEAN Economics Community, in the name of all Thai people, with continually special exclusive promotions and superior activities including many prizes for attendants; for example, Like and Share Hanuman LINE Sticker. Furthermore, as the new generations’ lifestyles are out-going and always meet unexpected situations, the Company created a good mechanism, responding to all lifestyles, with the launching of 3 new types of Insurance packages. “TIP MOTOR 3 PLUS”, Motor insurance that costs less than expected, “TIP HOME PLUS”, Home insurance that protect on every details in the house, cutting all worries even in the little details, and “TIP FORTY PLUS”, Accident insurance for people of 40-65 years old, “The more you aged, the more value you get”, which covered the risk of bone fracture and compensated the cost of wheelchair if the doctor prescribes.

The passing of His Majesty the King, Phrabat Somdet Phra Poraminthara Maha Bhumibol Adulyadej was the saddest moment for Thai people. To show their dedication to His Majesty the King and the Chakri dynasty, the Company’s executives and employees organized a memorial ceremony “United Power of Loyalty”, took a loyalty oath and jointly sang the royal anthem. Additionally, the Company executives and employees jointly initiated “United Dhipaya Family Does Good Deeds in Dedication to the King”, a project to continue the King’s royal determination to help the Thai people in all regions. This project involves performing a variety of good deeds and each activity location will then be marked on an electronic map until it has been held all over Thailand. Additionally, the Company has asked for royal permission for the installation of a 63 meter tall royal photograph of His Majesty the King at the Company’s head office to convey our sadness and gratitude in commemoration of His Majesty the King’s royal grace. The Company also handed out Sansoen Phra Barami, a royal photo book, to the general public who paid homage to His Majesty the King at Phra Thinang Dusit Maha Prasat, the Grand Palace. The Company will follow in his royal footsteps and continue to do good deeds in dedication to His Majesty King Rama IX. Prior to this mournful occasion, the Company held “My King in My Heart” project to celebrate the 70th Anniversary of His Majesty King Rama IX’s ascension to the throne. The Company invited the general public to display their loyalty by conveying their messages to His Majesty the King through a digital interactive booth all through the month of June 2016. The Company also assisted communities through Village to the World project, which was initiated according to government-people cooperation strategies to strengthen communities. The project’s objective is to create new tourism innovations suitable to each community’s potential and identity as well as to increase each community’s exposure and create sustainable revenue from tourism. The Company’s Managing Director who was appointed the CEO Village Ambassador invited people to organize CSR Outing trips to “Baanrimklong Homestay, Samut Songkhram Province”, one of the ten model communities, to help create sustainable revenue for these communities. The Company was the only insurance company in this project. The Company committed itself to developing innovations for Digital Insurance by increasing service channels through the use of social media and other online platforms. These new innovations will meet digital lifestyle demands of customers, who expect convenience and ease of access to services. Additionally, customers can purchase insurance products on www.TIPINSURE.com website at all times and places. The Company was well able to maintain good operational standards and was awarded the “Investors’ Choice Award 2016” for quality Annual General Meeting (AGM) for the 8th consecutive year by Thai Investors Association, Securities and Exchange Commission of Thailand (SEC) and Stock Exchange of Thailand (SET). Furthermore, the Company was awarded the “3rd Runner-Up for Outstanding Non-Life Insurance Company Award of 2016” by the Office of Insurance Commission (OIC) which indicated the Company’s stability, operational capabilities and overall service excellence. Another event of great importance for the Thai people was the ascension of His Royal Highness Crown Prince Maha Vajiralongkorn, according to ascension law on December 1, 2016. His Majesty the King also proclaimed a royal decree to use “Maha Vajiralongkorn Bodindradebayavarangkun” as his royal title and to reign as King Rama X of the Chakri dynasty. On behalf of Dhipaya Insurance Plc., we would like to express our humble salutation “Long Live the King.”

The Company has begun the project “Dhipaya Insurance: Carry on the King's Philosophy” by bringing more than 4,000 students to get a hands-on experience about the philosophy of Phra Bat Somdet Phra Paraminthra Maha Bhumibol Adulyadej Borommanatbophit. at Thai Buffalo Conservation Village, Suphan Buri Province. Another project was "Dhipaya: Following His Majesty's Footsteps" which led 30 youths that had gone through Buddhist ordination at Bhudaha Kaya in India to a field trip to Ban Sala Din Community, Canal of Faith in the King’s Philosophy of sustainability. This project took place at Phra Ram Kao Temple (Father’s Temple) and Ban Sala Din Community, Nakhon Pathom Province. For social assistance, in addition to the ongoing projects that the Company has been doing, the Company has also run the project “Dhipaya: Warning and Road Accident Reduction” by working with Radio Station, Sor.Wor.Por. FM 91, to prevent the accidents that might occur on the road. Moreover, the Company also supported the projects “Travelling to the End, Pinning the Southern Region” and "Gather the Heart to the Southern Region". The activities from the mentioned projects included cycling and Jet Ski riding. (Bangkok to Betong), drama series, fashion show etc., which is conducive to promoting tourism, stimulating the economy, generating income, opening new perspectives, boosting investment and increasing job opportunities. This would encourage the tourists to reduce negative attitudes, which is the result of the unrest in the three southern border provinces, which include Yala, Pattani, and Narathiwat. Additionaly, social assistance was also expanded to the neighboring countries. In the catastrophic event that occurred on July 23, 2018, the crack of Xe-Pian Xe-Nam Noi Dam, which is located on the Bolaven Plateau, Attapeu, Lao PDR , caused a severe flood which damaged many thousands houses. Many Lao people were either suffered, lost, and killed. The Company donated the consumables in order to alleviate the suffering of the people who had been affected by such disaster. In the area of innovation and technology, October 18, 2018, the company launched the TIP Gateway system to facilitate the connection between Startups and the insurance system on various projects. The Company also launched the TIP Inspiration Chamber (TIP IC) which is a modern place to create inspiration, provide information and researching. It is aimed to support the work of the Startups, general public and employees. For the year 2018, the Company was awarded with: the AGM checklist for the 2018 Annual General Meeting of Quality Assessment Program by receiving the full score of 100 points for the 10th consecutive year (2009-2018) from Thai Investors Association; Survey Awards following the Corporate Governance Report of Thai Listed Companies on 2018, the Company received good - excellent rating or CGR 5 stars from the Thai Institute of Directors Association; and the Company also won the Outstanding Provident Fund Award 2018, "Single Fund, Private Sector Group with a fund size of less than 1,000 Million Baht" from the Association of Provident Fund.

The year of 2020 was marked by the unprecedented public health emergency with the outbreak of the Coronavirus (COVID-19) pandemic that has not only impacted the health and wellbeing of people around the world, but also the worldwide economy. In view of this crisis, having always been at the forefront of efforts to identify the needs of the people, Dhipaya Insurance was the first to introduce the COVID-19 insurance policy in order to mitigate the financial burden of our customers’ medical expenses. In addition, to reach out to make a difference to every sector of society, Dhipaya has launched the TIP Sharing of Happiness, a series of four campaigns: TIP Happy Trip, a travel insurance product crafted to promote the tourism sector by offering choices of travel insurance coverage at competitive rates; TIP Happy Farm, a campaign to “Increase Income, Reduce Costs, and Minimize Risks” for farmers, making our insurance products more easily accessible to farmers and allowing them to exchange their products with insurance coverage; TIP Happy Jobs, a campaign to bridge the income gap of those whose jobs have been affected by the COVID-19 pandemic, offering temporary assignments by acting as TIP Digital Ambassadors, to promote our website and mobile application TIPINSURE; and TIP Happy Dining, a campaign to assist operators in the food services and hotel industry, whose businesses have been adversely affected by the COVID-19 pandemic in order to reduce their costs and increase their income. Furthermore, in order to alleviate the impact of the pandemic, Dhipaya never ceases to benefit society by initiating over 80 projects in 2020, donating funds, providing COVID-19 insurance coverage, and donating personal protective equipment to various agencies and organizations, medical personnel, and other groups that are in need. The year 2020 was also marked by our continuous commitment to bring another level of customer satisfaction. Dhipaya introduce the “TIP Coin”, a loyalty program by which “TIP Coin” will be credited to our customers’ accounts for their payment of insurance premiums. This “TIP Coin” can be used as discount for payment of insurance premiums or for exclusive gifts that are offered in the program. Every activity and every effort Dhipaya initiated is intended to render assistance, lighten the financial burden for our customers. In times of crises and disasters, whether they be the lamentable mass shootings at Terminal 21 Shopping Mall in Nakhon Ratchasima Province, the gas pipeline explosion in Samut Prakan Province, or flash floods in Loei, Nakhon Si Thammarat, and many other provinces, our TIP Smart Assist Team and Hanuman Volunteer Unit would be deployed to arrive promptly at the scenes of disasters to lend a hand to those who are in need. From our continuous commitment toward developments and our determination to bring good to society, the year 2020 for Dhipaya Insurance is marked wonderfully by remarkable awards and recognitions, including: First prize for the Non-life Insurance Companies with Outstanding Management Award for 2019 at the Prime Minister’s Insurance Awards; ASEAN and Thailand’s Top Corporate Brand 2020 Award, is the second consecutive award in this category; Finalist Best Brand Performance on Social Media, Insurance Category; Top Innovation Company Award; Most Trusted Brand Award, with the highest Government Pension Fund membership at Government Pension Fund Most Admired Brand Award; Best Insurance Product and Service of the Year Award for COVID-19; Honorary Award for Excellence Products and Services Insurance Group for Coronavirus or COVID-19 Insurance; Winner Award for Outstanding Provident Funds in the single fund category of private entities, with a value greater than THB 1,000 million; and 2020 Outstanding Establishment for Social Security Contribution Payments Award.

Dhipaya Insurance Public Company Limited has a policy to support equality campaign, promote gender equality, and protection of violence based on the Understanding & Caring concept for the happiness of coexistence of the people in the society, towards the sustainable economic and social development. For the first time in the insurance industry, the Company created the remarkable product that crosses over and unlocks all limitation in order that “Your True Self” is more important than “Your Title”, to respond to the needs of LGBTQ+ group. In addition, the Company organized activities and supported various projects. In addition, the Company continues to contribute to the caring of the society and develop its organization towards sustainability by organizing its internal management in various aspects and launching “TIP Zone”, a project to promote the well-being of the communities in the vicinity of the head office in Rama 3 area so that they will be able to stand on their own feet in a sustainable basis. Our commitment and determination for development of service and innovation to meet customer requirements earn the remarkable awards and recognitions as follows: • Non-life Insurance Companies with Outstanding Management Award, Third Rank, for 2021 by the Office of Insurance Commission (OIC) • Non-life Insurance Companies with Outstanding Sustainability Award for 2021 by the Office of Insurance Commission (OIC) • Non-life Insurance Companies with Outstanding Insurance Innovation and Technology Award for 2021 by the Office of Insurance Commission (OIC) • Thailand TOP CEO of 2022, the category of insurance industry by Business+ Magazine • Business+ Product of The Year Awards 2022, the category of outstanding insurance products and services of the year for “TIP Rainbow” Insurance by Business+ Magazine • 2 Thailand’s Smart Awards in the category of Innovative Company Awards and in the category of Product of the Year 2022 for TIP RAINBOW Insurance by Power Network Magazine